We want our customers to be satisfied. If you are not completely satisfied with your purchase you have 30 days to return the product. Based on the platform you used to purchase the product, you may be subject to a 20% restocking fee unless the return is for damaged or missing parts.
To initiate a return, contact our Customer Service team at: 1-888-352-3558
We allow up to 14 days for an exchange. Based on the platform you used to purchase the product, you may be subject to a 20% restocking fee unless the return is for damaged or missing parts.
To initiate a return or exchange, contact our Customer Service team at: 1-888-352-3558. Please allow 3-4 business days for the refund to be processed.
What kind of information do you need to submit when you visit or log in our website?
When logging in our website, you just need to enter your name and email address. If you want to order our product, you may need to submit your shipping address as well as your contact number for completing your order.
How do we use the information we collect?
We use your information only for better customer service, contacting you in case that your order has some questions, or sending order details including shipment tracking numbers and order delivery. Your personal information will never be used for any purpose including posting, selling or renting.
How is your information protected?
No Worries Guarantee
Best Value Guarantee
Ecolife has committed to you that our products are of the highest quality at the best value, and we back that up with our exclusive Best Value Guarantee. Compatible with many kinds of OEM products, we ensure you find the filter you want with the same quality as the OEM at a rather affordable price.Premium filtration Guarantee All products are tested and certified by NSF International against NSF/ANSI Standard 42 for the absorption of chlorine taste and odor and particulates. Besides, a different product has its corresponding filter level according to its function and application. With our advanced technology for enhanced purity, our products are well performed in reducing harmful contaminants in your water. Better yet, our filter is also contributed to the reduction of chlorine taste and odor while retaining minerals beneficial to health. Timely Customer Service Guarantee To provide you and your family continuous clean water and healthy life quality, our Customer Service team are always ready to help in any circumstances. Any concerns on filter installation, application and whatever you want to make sure, do not hesitate to e-mail us at firstname.lastname@example.org. Professional Help Guarantee There are professionals who have years of experiences stacked with our Customer Service team. If you have a question about technology, water safety or even wonder about what’s in your water, feel free to reach out for help.
Why is a filter necessary?
From the source to the water treatment facility, through miles of pipes, contaminants- such as chlorine, lead, microbial cysts, pharmaceuticals, pesticides, and herbicides- come at any point during its journey to your home, Water filtration is about taking action for yourself & your family to reduce amounts of contaminants in your water.
Why is Ecolife extraordinary？
To be trusted is an honor. Keeping this in mind, Ecolife is committed to providing products with if not better at least the same quality as the OEM at an affordable price, ensuring the safety of water and improving life quality for those who choose and trust us.
How to install?
The installation instructions would be found in every pack. Please look through it carefully before your installation. It is quite easy to operate, and no tools are required. Please remember to flush the filter for 5 minutes before the water goes clear.
How long will the filter last?
The amount of dissolved solids in tap water varies in different areas.It depends on the initial quality of your unfiltered tap water. Normally, it would be better to replace the filter every 6 months or sooner if water flow is reduced or if there is heavy sediment/rust present.